Relopix FAQ — Answers to all your questions

No, each person may only hold one Relopix account. Multiple accounts are strictly prohibited and may result in all associated accounts being permanently suspended. This rule is firmly enforced to ensure fair play.

To complete account verification (KYC), you'll typically need to upload a clear photo of your National ID (NID), passport, or driving licence. A utility bill or bank statement may also be requested for address verification. Verification is usually completed within 24 hours.

Multiple incorrect password attempts or detected suspicious activity may cause your account to be temporarily locked. In that case, email support@relopix.com or reach out via live chat. Our team will resolve it promptly.

For security reasons, changes to your name or mobile number require assistance from the support team. Once your identity is verified, the update is usually completed within 1–2 business days.

Relopix supports deposits and withdrawals via bKash, Nagad, Rocket, and other popular mobile banking methods. Bank transfers are also available. All payments are processed through secure, encrypted channels.

The minimum deposit at Relopix is just ৳300 (BDT). You can deposit using any supported mobile banking method. Maximum limits vary depending on the payment method and your account tier.

Mobile banking withdrawals are typically completed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification must be completed before your first withdrawal.

Deposits are usually credited instantly. If your balance hasn't updated after 15 minutes, contact us at support@relopix.com or via live chat with your transaction ID or a screenshot. Our team will resolve the issue promptly.

Relopix does not charge any extra fees on withdrawals in most cases. However, your mobile banking operator may apply their own charges. Check the payment page for the latest fee information.

After registering as a new member, your welcome bonus is automatically credited to your account upon making your first deposit. Full details on the bonus amount and terms are available on the bonus page. A minimum deposit requirement must be met to receive the bonus.

Most bonuses come with a wagering or rollover requirement — meaning you'll need to place bets totalling a specified multiple of the bonus amount before you can withdraw. The specific terms for each offer can be found on the bonus page and in the "Active Bonuses" section of your account.

Relopix offers regular members weekly reload bonuses and special event-based promotions. Daily offers aren't always available, but you can check the bonus page for the latest active deals. Subscribe via email or SMS to get notified about new offers.

Enter the promo code in the designated field during deposit or registration to activate the bonus. You can also redeem promo codes on the voucher page. Once the code is applied, a confirmation message will let you know it was successful.

At Relopix, you can bet on over 30 sports including cricket, football, tennis, badminton, and kabaddi. All major domestic and international tournaments are covered, including the IPL, BPL, EPL, and FIFA World Cup.

Live betting lets you place bets while a match is in progress, with real-time odds that shift based on the score, momentum, and how the game is unfolding. The ability to make quick decisions is what makes it popular among many bettors.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" option may be available for some markets before the match begins, allowing you to partially or fully exit your bet. Cash Out may not be available on all markets.

If a match is cancelled or abandoned, your full stake is generally refunded. Specific conditions may apply in certain cases. Visit the Terms & Conditions page for full details.

The Relopix app can be downloaded directly from our app page. Android users can download and install the APK file. iOS users can add the site to their home screen via Safari and use it just like a native app.

If you're having trouble installing the app on Android, go to Settings and enable the "Install from unknown sources" option. Then try opening the APK file again. If the issue persists, clear your device storage and retry, or contact our support team.

Yes, the Relopix app and website share the same account. Once you register, you can log in from any device. Your balance, bet history, and bonuses will be consistent everywhere.

On the login page, click the "Forgot Password" button. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. The whole process takes just 2–3 minutes.

You can enable two-factor authentication from the "Security" section in your profile settings. OTP verification is available via Google Authenticator or SMS. Having 2FA active significantly strengthens your account security.

Change your password immediately and report the issue to support@relopix.com. Our security team will investigate and take the necessary action. To keep your account safe, never share your password or OTP with anyone.

Relopix offers 24/7 live chat support, available at the bottom right of any page on the site. You can also reach us at support@relopix.com. Emails are typically answered within 3–6 hours.

Yes, the Relopix support team can assist you in Bangla. Bangla-speaking support agents are always on hand for users in Bangladesh, so feel free to reach out in Bangla whenever you need help.

For any complaint, reach out first through live chat or email. Providing a description of the issue, screenshots, and a transaction ID helps speed up the resolution. Complex cases are typically resolved within 24–48 hours.