Relopix's Privacy Policy

Relopix (relopix.com) is a trusted online Sports Betting platform for users in Bangladesh. We understand how sensitive your personal information is, and protecting it is our foremost responsibility.

This Privacy Policy ("Policy") explains how Relopix collects your information, why it is collected, how it is used, and how it is kept secure. This Policy applies to the following:

• When you visit the relopix.com website.
• When you download and use the Relopix mobile app.
• When you create an account or log in to Relopix.
• When you contact our support team.

We believe privacy is a fundamental right. That's why Relopix's privacy policy is written in plain language — so you always know exactly what happens to your data.

Relopix collects two types of information from you — data you provide directly, and data collected automatically while you use the platform.

Relopix uses your data only for specified purposes. We never use your information for anything beyond what is necessary.

• Account Management: For registration, login, and identity verification.
• Payment Processing: Use of mobile banking details for deposits and withdrawals.
• Customer Support: To resolve your complaints or queries.
• Security Assurance: To prevent fraud and unauthorised access.
• Service Improvement: Analysing data to enhance your experience.
• Promotional Communications: To send you offers and bonus information (with your consent).
• Legal Obligation: Providing data as required by legal authorities.

Relopix never uses your data for advertising purposes or sells it to third parties. We do not engage in any activity that violates your privacy.

Relopix does not sell your personal information. However, in certain limited circumstances, information may be shared with trusted parties:

• Payment service providers: Solely to process transactions via bKash, Nagad, and Rocket.
• Technology Partners: Service providers that assist in operating the platform, all bound by strict confidentiality agreements.
• Legal Authorities: In response to a court order or a lawful request from law enforcement authorities.
• Anti-Fraud Organizations: To assist in investigations related to money laundering or fraud.

Relopix uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for the platform to function properly and cannot be disabled.
• Performance Cookies: Analyzes which sections of the site are most frequently visited.
• Functional Cookies: Remembers your preferences and settings.
• Session Cookies: Keeps you logged in and is cleared when the browser is closed.

You can disable cookies through your browser settings. However, turning off certain cookies may affect how some features on the platform function.

Relopix uses industry-standard technologies and practices to protect your information. Our security measures include:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Data stored on our servers is kept in encrypted format.
• Two-Factor Authentication (2FA) support.
• Automatic alerts triggered when a suspicious login is detected.
• Regular security audits and vulnerability assessments.
• Staff training on data privacy and confidentiality.

As a Relopix user, you have the following rights over your own data:

To exercise any of the rights listed above, support@relopix.comEmail us at . We will respond to your request within 30 business days.

Relopix does not retain your data longer than necessary. Retention periods are determined based on the type of information and applicable legal requirements:

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Details: Up to 7 years as required by law.
• Support Contact: 2 years from the date of contact.
• Logs & Technical Data: Up to 12 months.

Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

Relopix strictly does not collect data from anyone under 18. Our platform is intended for adults only.

If we discover that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

Relopix may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes, a brief notification will be sent to your registered mobile number or email.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@relopix.com
• Live Chat: After logging into the platform, click the support icon.
• Support Hours: 24 hours a day, 7 days a week.